Frequently Asked Questions
Access2Care understands the critical role the Health Care provider community plays in improving wellness for our members. We consider you our partner in helping to deliver the best transportation services possible. Our Care Management Team focuses on the highest acuity patients, and our staff is ready to work with you to facilitate transportation.
To qualify for non-emergency medical transportation (NEMT) services through Access2Care, members must be currently eligible for the applicable state Medicaid program through one of our partner Health Plans. NEMT services are intended to help the member when they have no other transportation options available. The member is expected to use other resources before requesting transportation services.
It is our desire to facilitate continuity of care, whenever possible, by keeping the member with a consistent transport provider. We partner with the region’s dialysis centers to help determine the most appropriate transport provider for each member needing these services. We have the ability to assign preferred providers when needed.
Access2Care schedules dialysis transportation on a standing order basis. After the member schedules their first dialysis trips, the Care Coordination team identifies the recurring appointments and extends the member’s transportation in 90 day increments. We look to our dialysis center partners to advise us of changes to members’ appointments.
Timeliness is a priority for Access2Care, with special consideration given to dialysis members. If a member knows when their appointment will end, a specific pick-up time may be scheduled. When scheduling a specific pick up time, we recommend adding a few extra minutes in case the appointment takes longer than expected. The transportation provider will arrive as close to the scheduled pick-up time as possible and should arrive no more than 30 minutes past the scheduled time. If the actual end time of the appointment is unknown, then we will schedule the return trip as a “will call” which means the transportation provider will need to be called when the appointment ends. They will arrive within an hour of the call.